Warranty Policy For Helmets

What is covered under the helmet's warranty?
Here at BASE CAMP, we warranty our helmets to be free of manufacturing defects for twelve months from the date of purchase, SF-999 Smart helmet is covered for a period of 180 days.

What is NOT covered under the helmet's warranty?
This warranty does not cover products damaged or rendered defective due to accident, misuse, abuse, neglect, modification, improper repair, improper fit, improper handling or storage, water damage, heat damage, or failure to follow instructions for use. This limited warranty does not cover normal wear and tear.

During the warranty period, BASE CAMP will at its sole option either repair or replace the helmet free of charge. BASE CAMP does not warrant any helmet damage due to heat or contact with solvents. This warranty does not affect your statutory rights. This warranty is in lieu of all other agreements and warranties, general or special, express or implied and no representative or person is authorized to assume liability on behalf of BASE CAMP in connection with the sale or use of this product.

BASE CAMP does not offer a warranty regarding the battery life used in the SF-999 Smart helmet. Battery life may vary depending on its configuration and use. BASE CAMP does not guarantee or promise any specific level of performance or battery life associated with the use of its product or any feature in it.

Who covers shipping costs?
Under warranty, shipping the helmet or part(s) to you will be at our expense. BASE CAMP provides paid repairs for helmets that are out of warranty.

How do I apply for a warranty?
Please email hello@basecampboards.com to submit a warranty request to our support team.
Please make sure to have your order number ready.

BASE CAMP will make the final warranty determination, which may require photos or videos of the damaged product is required to be submitted alongside any warranty request. Please note that the more information you provide, the better we can serve you.

If you have any questions, please feel free to email us at hello@basecampboards.com. We would love to help you out!

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