Shipping

Delivery details

1) US(any United States Location): Estimated Delivery time 2-6 business days (electric skateboards)  

US(in the continental United States): Estimated Delivery time 15-20 days (Helmets) 

How long does it take to process an order?

Delivery details

Please allow 1-2 business days (excluding weekends and holidays) for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.

How can I confirm my order and get the tracking number?

Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.

 

 

How can I change my order?

If you need any assistance with your order, please click here to contact us immediately. We will not be able to make changes to your order after it is shipped.

How can I cancel my order?

Generally, you can cancel your order and get a refund only when the products are not shipped yet. And you need to email hello@basecampboards.com. We will refund you in 7 business days, usually the same day when we read your email of request.

 

How do I check the status of my order?

To track your order, please click here.

 

Why does shipment delay?

Shipment delays are normally caused by natural disasters, holidays, and other logistic problems.